For Service Providers

Access resources and services available to your clients and patients through KLH-OHT.

Clinicians, service providers and health care providers can get free access to the Kawartha Lakes Haliburton Ontario Health Team referral network to send eReferrals and receive instant updates from providers on the status of their referrals. 

The Kawartha Lakes Haliburton Ontario Health Team is a dynamic group of lived experience partners, health service providers and leaders from across the continuum of care, and are working together to pioneer a new approach to health care.

Want to send referrals?

The Kawartha Lakes Haliburton OHT simplifies community support service referrals to connect people with the help they need. You can get started without an account!

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Want client updates?

Sign up for an account to access our network of local health care partners and receive instant updates from the service provider when your client has been admitted to service.

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How does it work?

Sending a referral is easy

Search for services

Log into the Kawartha Lakes Haliburton OHT referral network to view available services, in proximity to your client's location. 

Send a referral

Be confident that referred patients and clients will receive care by booking the next step in the care journey and receiving updates from the Caredove platform.

Connect

Stay in touch after the referral is sent with appointment reminders, status updates, secure messages, document sharing and outcome feedback. Goodbye faxes and phone tag.

Service & Health Care Provider Accounts

Benefits of Creating an Account 

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Search

Access our network of

13 service providers

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Send Referrals

Send secure eReferrals & book intake appointments through the platform

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Notifications

Get notifications on referrals that you’ve sent

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Stay Updated

Updates to let you know if a patient has been admitted to service, ineligible, etc.

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Communicate

Send secure messages & documents to providers

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Report

Run reports on all referrals sent by staff at your organization

Health Equity, Diversity, Inclusion and Anti-Racism Educational Resources

The Kawartha Lakes Haliburton Ontario Health Team is committed to fostering a more equitable, inclusive, and culturally safe health system for the people and communities we serve. As part of this commitment, we have curated a collection of training resources designed to support ongoing learning and capacity-building in the areas of equity, diversity, inclusion, and anti-racism.


These resources are intended for healthcare providers, administrators, partners, and community organizations who are working to advance health equity and create safer, more responsive care environments. From foundational knowledge to applied tools and practices, the materials offered here reflect a range of perspectives and are tailored to address the unique contexts within our region.


Please note that trainings marked with an asterisk (*) have an associated cost.


We invite you to explore the training opportunities below and join us in strengthening our collective understanding and action toward health equity.

Anti-Racism

White logo: Indigenous art design and text

San’yas Anti-Racism Indigenous Cultural Safety Training Program*

By Christine Keenan • August 20, 2025
The curriculum and learning activities have been designed to help participants: Strengthen their knowledge, awareness, and skills for working with and providing service to Indigenous people and communities, Work more safely and effectively with Indigenous people, Begin considering their role in correcting, rebuilding and transforming systems to uproot Indigenous-specific racism.
Logo for the Immigrant and Refugee Mental Health Project. Circle with arrows, text in teal: project name.

The Immigrant and Refugee Mental Health Project (IRMHP)

By Christine Keenan • August 20, 2025
CAMH offers online training, tools and resources to settlement, social and health service professionals working with immigrants and refugees. By participating, you’ll gain new knowledge, skills, tools and strategies to apply to your work.
Ontario Human Rights Commission logo with coat of arms and text in English and French.

Call it out Racism, Racial Discrimination and Human Rights

By Christine Keenan • August 20, 2025
A 30-minute interactive course that offers a foundation for learning about race, racial discrimination and human rights protections under Ontario's Human Rights Code. The course offers a historical overview of racism and racial discrimination, explains what “race,” “racism” and “racial discrimination” mean, and provides approaches to preventing and addressing racial discrimination.
A yellow background with the words `` black health primer '' written on it.

The Black Health Primer*

May 26, 2025
Aims to transform medical and health professional education to improve the lives of Black communities and beyond. It was created in response to gaps in education and training on Black health and anti-Black racism in medicine and public health in Canada. Anchored in critical race theory, the Black Health Primer supports the “unlearning” of anti-Black racism to create responsive health care professionals who are guided by anti-racist practices. The course offers solutions to address health inequities. Learners from across health disciplines, professions, organizations and communities will gain knowledge in and promote dialogue on anti-Black racism and Black health by learning to identify anti-Black racism in health care and its effects on health and learning to implement racially just practices to improve the health of Black people and communities across Canada.

Gender Diversity

Two logos: Sherbourne Health (green figure) and Rainbow Health Ontario (three colored circles).

2SLGBTQ Foundations Course*

By Christine Keenan • August 20, 2025
This course’s goal is to heighten your comfort level and competency in providing high quality, inclusive, affirming, welcoming, culturally sensitive care. In the course you will build your understanding of important 2SLGBTQ terminology.  You will also learn to understand the context of minority stress; health disparities faced by 2SLGBTQ people; improve your ability to provide comprehensive care for your service users from diverse 2SLGBTQ communities. The 2SLGBTQ Foundations course, is a mandatory pre-requisite course that Rainbow Health has in place for folks to complete before pursuing further, more specialized training opportunities through their organization. The foundational course is recommended for staff working in any capacity that encounters clients/patients. Following the completion of the pre-requisite 2SLGBTQ Foundations course, further training opportunities are available from Rainbow Health.
Logo for Trans Care BC, Provincial Health Services Authority. Green text on white background.

Intro to Gender Diversity-Expanded

By Christine Keenan • August 20, 2025
Trans Care BC: A longer version of Intro to Gender Diversity, this non-clinical course explores key concepts related to gender diversity and simple strategies for creating affirming services for transgender, non-binary and gender diverse individuals. This non-clinical course is designed for anyone working or volunteering within health care and social services.
Logo for Trans Care BC, green text on white background.

Intro to Gender Diversity

By Christine Keenan • August 20, 2025
Trans Care BC: An introductory training that explores key concepts related to gender diversity and simple strategies for creating affirming services.

Poverty

Logo for Aha! Process, Inc. with a globe, the words

Bridges out of Poverty*

By Christine Keenan • August 20, 2025
Training provides a framework for understanding the challenges faced by individuals living in generational poverty and dives into the complex barriers that can keep them there. The workshop explores the hidden rules of economic class, the resources required for stability, and the importance of building social capital to foster long-term stability. It explores the reality that moving out of poverty requires more than just financial resources—it requires hope, resilience and building healthy and supportive relationships and networks. By adopting the Bridges Out of Poverty framework, concepts and coaching tools, professionals can better address economic instability, provide trauma-informed care, and design person-centered strategies that create more lasting change. Visit the website, or contact Suzie Johnson-Smith to coordinate training by a local, international Bridges facilitator through aha! Process, Inc. @ info@suziejohnsonsmith.com

Indigenous Cultural Safety and Awareness

White logo: Indigenous art design and text

San’yas Anti-Racism Indigenous Cultural Safety Training Program*

By Christine Keenan • August 20, 2025
The curriculum and learning activities have been designed to help participants: Strengthen their knowledge, awareness, and skills for working with and providing service to Indigenous people and communities, Work more safely and effectively with Indigenous people, Begin considering their role in correcting, rebuilding and transforming systems to uproot Indigenous-specific racism.
Logo: Brown bear, water, flame, moon; Indigenous Primary Health Care Council.

Indigenous Cultural Safety - Mental Health Course*

By Christine Keenan • August 20, 2025
Launched on January 31, 2025. This course is delivered by the Indigenous Primary Health Care Council (IPHCC) and aims to address the need for culturally safe practices in mental health services, equipping participants with knowledge and skill to provide effective care for indigenous communities. The course is intended for healthcare providers, policy makers, and others working in the mental health sector. This includes individuals and organizations.
Logo of the Indigenous Primary Health Care Council featuring a bear, moon, fire, and water.

Foundations of Indigenous Cultural Safety*

By Christine Keenan • August 20, 2025
This is an introductory, three- hour course that is for individuals working in health care. Training is delivered by the Indigenous Primary Health Care Council (IPHCC). The IPHCC recognizes that cultural competency is not limited to simply acquiring knowledge about a culture. The IPHCC’s cultural safety approach accounts for the social and historical contexts, as well as structural and interpersonal power imbalances that shape one’s health experiences. The Anishinaabe Mino’Ayaawin is an approach that integrates cultural awareness, sensitivity, competency, humility, and safety.  Anti-Indigenous racism has profound negative impacts on the health and wellness of Indigenous communities in Ontario and across Canada. To support equitable care for First Nations, Inuit and Métis people, the IPHCC aims to educate the broader health care system through transformative, decolonizing, Indigenous-informed coordinated approaches and strategies.
Ontario Health logo: blue circle with a stylized white trillium, beside black text.

Indigenous Relationship and Cultural Awareness Courses: Ontario Health

By Christine Keenan • August 20, 2025
Indigenous Relationship and Cultural Awareness Courses: Ontario Health has designed a series of online courses to help individuals working with First Nations, Inuit, Métis and urban Indigenous people. The courses support a call to action made in the 2015 Truth and Reconciliation Commission of Canada report. These 13 courses will provide you with knowledge about the history and culture of First Nations, Inuit, Métis and urban Indigenous people and communities. It is their hope that these courses will help you to provide culturally appropriate, person-centred care. This self-learning program has been certified by the College of Family Physicians of Canada for up to 19.5 Mainpro+ credits, the number of credits available varies by course. Listing of courses: First Nations, Inuit and Métis Culture, Colonization and the Determinants of Health, Indigenous History and Political Governance, Cultural Competence in Healthcare, Indigenous Health Services and Governments, Indigenous Knowledge and Traditional Health, Indigenous Community Health Services, The Health Landscape of Indigenous People, Indigenous Cancer Care and Challenges, Truth and Reconciliation Commission of Canada (TRC) and the United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Health Literacy, Chronic Disease Prevention for Indigenous People, Pediatric Oncology, and Environmental Health.

Health Equity

Logo of the National Collaborating Centre for Determinants of Health, with a blue swirl graphic and text in English and French.

Introduction to Health Equity

By Christine Keenan • August 21, 2025
This online course is a collaboration of the National Collaborating Centre for Determinants of Health (NCCDH) and Public Health Ontario (PHO). It was created in response to the identified need for an accessible introductory course on health equity for public health audiences in Canada.
Healthcare Excellence Canada logo: abstract shapes in teal, pink, and orange beside black text.

Equity, Diversity and Inclusion Virtual Learning Exchange

By Christine Keenan • August 21, 2025
Offered by Healthcare Excellence Canada: This virtual learning opportunity aims to build the capacity to be equitable and inclusive in our work as we engage with diverse people with lived experiences.

Accessibility

Ontario Accessibility for Ontarians with Disabilities Act (AODA) logo: black and white stylized flower, the word

Accessibility for Ontarians with Disabilities Act (AODA) Training

By Christine Keenan • August 21, 2025
AODA training gives employees/volunteers the basic knowledge about accessibility, and how it influences people with disabilities. We often think of disabilities as either physical or visible. However, AODA includes all disabilities: physical, visible, and non-visible disabilities, such as learning and mental health disabilities. Employees who take AODA-specific training on customer service learn how to provide excellent customer service to people of all abilities. For example, when interacting with an individual with vision impairment always identify yourself when you approach them. Also speak directly to them, not their service animal or guide. If you need to leave, let the person know. Whereas, if an individual has a mobility disability, you don’t necessarily have to identify yourself, but you should never touch their equipment without permission

French Language

Logo with a turquoise fleur-de-lis in a speech bubble, and two website addresses: formationoffreactive.ca and activeoffertraining.ca.

The Active Offer of French Language Health Services

By Christine Keenan • August 21, 2025
Goals for this training are to discuss the importance of the active offer of French language health services with individuals who work or study in health care or other related field. Promote the important role individuals can play in ensuring ongoing improvement of the active offer of French language health services and promote safe and quality person-centered care. This training was developed by the Réseau du mieux-être francophone du Nord de l’Ontario (Réseau). Available in English and French. Promoted by the Winning Strategies.
Ontario Health logo: blue emblem with white trillium, text

Francophones Cultural and Linguistic Sensitive Care Learning

By Christine Keenan • August 21, 2025
This free online course is provided by Ontario Health (West) and is designed to support learners in: Gaining knowledge about cultural and linguistic sensitive care focusing on personal perspectives and inclusive health practices to further inform health equity and quality patient-centered care, Learning about Francophones in Ontario: who they are, where they come from, how they obtain official-language rights as an official language minority population, and understanding barriers that affect them today in relation to health services, Understanding the active offer of French Language Services, what it is and how to implement it through a cultural and linguistic sensitive approach.

Engaging People with Lived and Living Experience (LLE):


At the Kawartha Lakes Haliburton Ontario Health Team (KLH-OHT, we believe that meaningful engagement with people who have lived and living experience of the health system leads to better, more equitable care. By listening to and partnering with individuals who have firsthand knowledge of what works and what doesn't, we can design services and supports that are more responsive, accessible, and person-centered. 


The resources below are intended to help providers and teams strengthen their engagement practices. Some tools were developed with people with lived and living experience in our region, while others are evidence-based or recognized best practices used across Ontario and beyond. Together, they offer practical guidance for involving people with lived experience in service design, quality improvement, and governance in ways that are respectful, inclusive, and meaningful for all involved. 


These materials will continue to evolve as we learn from each other and from the communities we serve. Your feedback and experiences are essential in helping us grow a culture of partnership and shared learning across Kawartha Lakes and Haliburton.

  • CAPIRE - Method of Engagement Tool

    Insert description here 

    Download the Tool

  • Equity Project Considerations

    Insert description of the tool here 

    Download the Equity Considerations

  • Guiding Principles of Co-Leadership Summary

    Adopting the Co-Leadership Model responds to the need for a fundamental shift in power relationships between people with lived/living experience (PWLLE) and health care practitioners, academic institutions and others with research, policy and system design responsibilities. The application of this evidence-based approach, increases the likelihood that project results are relevant and useful to people with Substance Use Health goals and those who work within systems of care. Application of the following Principles reflects our understanding of the needs and goals of the community and the needs of those within the system working as professionals.

    Download the Summary

  • Health Care Partner Readiness Checklist

    Use this checklist to have a discussion with your team around whether or not you’re ready to engage patients. If you are unable to check off every item on the checklist, you may need more time to discuss things before adding a patient partner to your team.

    Download the Checklist

  • KLH OHT Lived and Living Experience (LLE) and Lived Experience Advisory Partnership (LEAP) Committee Compensation Policy

    This policy outlines the principles, conpensation structure, and accountabilty measures for engaging individuals with LLE and LEAP members in project work, focus groups, consultations, and other initiatives undertaken by the KLH OHT Team.

    Download the Compensation Policy

  • Lived and Living Experience Engagement Planning Tool

    Insert the tool description here

    Download the Planning Tool

  • Public and Patient Engagement Evaluation Tool (PPEET)

    This resource includes three questionnaires that compries the PPEET: The participant questionnaire, the project questionnaire, and the organization questionnaire. When used together, the PPEET questionnaires provide a comprehensive evaluation of public and patient engagement within your project and/or organization. 

    Download the Evaluation Tool

  • Patient, Caregiver & Community Engagement Learning Series Recording Links

    The Institution for Better Health YouTube Channel: https://youtube.com/@IBHPEteam   


    Learning Series: